privacy & cookies policy for louise thomas kinesiology
At Louise Thomas Kinesiology, your privacy is important to us. We are committed to protecting the personal information you share with us. This Privacy and Cookies Policy explains how we collect, use, and safeguard your information when you use our website and services.
Information Collected We collect information to provide better services to our clients. The types of information we collect include:
Personal Information: This may include your name, email address, phone number, billing address and payment information.
Health Information: To provide personalised therapy services, we may collect information related to your health, medical history and therapy preferences.
Technical Information: This includes data about your device, IP address, browser type and how you interact with our website.
How Your Information is Used The information collected is used the following purposes:
Providing Services: To schedule and provide the therapy services you request.
Communication: To send you appointment confirmations, reminders, and other necessary communications.
Improving My Services: To personalise your experience and improve my offerings based on your feedback.
Payment Processing: To process payments for services purchased through our website.
Legal Compliance: To comply with any legal obligations or regulatory requirements.
Sharing Your Information We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business or servicing you as long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of "Louise Thomas Kinesiology", our clients, or others.
Data Security We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights You have the following rights concerning your personal information:
Access: You can request a copy of the personal data held about you.
Correction: You can ask me to correct or update your personal data.
Deletion: You can request that I delete your personal data, subject to legal and contractual limitations.
Objection: You can object to the processing of your personal data in certain circumstances.
Data Portability: You can request a copy of your personal data in a structured, commonly used and machine-readable format.
To exercise any of these rights, please contact me via Whatsapp:
Cookies Policy This website uses cookies to enhance your browsing experience. A cookie is a small text file placed on your device when you visit a website. Cookies help me understand how you interact with my website and enable me to provide a more personalised experience.
Types of Cookies Used:
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
Analytical Cookies: These cookies help analyse how visitors use this website, allowing me to improve its functionality.
Marketing Cookies: These cookies are used to track your browsing behaviour to offer personalised marketing.
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your experience on our website.
Changes to This Policy This Privacy and Cookies Policy may be updated from time to time to reflect changes in practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us If you have any questions or concerns about this Privacy and Cookies Policy, or if you wish to exercise your rights, please contact Louise at:
thank you for trusting louise thomas kinesiology with your personal information. i am committed to protecting your privacy while providing the best possible service.
returns & cancellation policy for louise thomas kinesiology
At Louise Thomas Kinesiology, your well-being and satisfaction are our top priorities. We understand that sometimes plans change, and we want to ensure our policies are clear and fair. Below is our returns and cancellation policy for service-based therapies.
Cancellation Policy: If you need to cancel or reschedule your appointment, please do so at least 48 hours before the scheduled time via Whatsapp. Cancellations made within 48 hours of the appointment time will incur a cancellation fee of 50% of the session cost.
No-Show Policy: If you fail to show up for your appointment without prior notice, the full amount of the service will be charged. I understand that emergencies happen; please contact me via Whatsapp as soon as possible to discuss any unexpected circumstances.
Rescheduling: Rescheduling your appointment is free of charge if done at least 48 hours in advance via Whatsapp. Rescheduling within 48 hours of the appointment may be subject to availability and the cancellation fee mentioned above.
Service Satisfaction: Your satisfaction is important to me. If you are unsatisfied with a service, please contact me within 72 hours of your appointment to discuss your concerns. I will work to address any issues and, where appropriate, offer a follow-up video consultation, session or distance session at no additional charge.
Refund Eligibility: Refunds are not typically offered for completed services. However, if there is a clear error or issue with the service provided, we will work together to evaluate your situation on a case-by-case basis. Refund requests must be made via email within 72 hours of the appointment.
Package Services: If you have purchased a package of multiple sessions, refunds for unused sessions can be requested or transferred as a gift to a local member of the community at your written request via email. The refund will be calculated based on the full price of the used sessions and the remaining balance will be refunded. No refunds are available for partially used or completed packages.
Gift Certificates: Gift certificates are non-refundable but can be transferred to another person, used in exchange for any service from Louise Thomas Kinesiology or transferred as a gift to a local member of the community at your request via email.
thank you for choosing louise thomas kinesiology. I am committed to providing the highest level of care & support on your wellness journey. Let's move forward together.